Geeksquad..oh how I hate you. You used to be such a good company until BestBuy (WorstBuy) bought you. I had a client this week with a very sad story about the WorstBuy and their minion GeekSquad. She purchased a brand new HP laptop with all the bells and whistles for about 900$. This isn’t bad. The bad part is that she bought it specifically to do work. Unfortunately, it was a 64 bit processor laptop with a 64 bit version of Vista on it and the software she needs to use is not compatible with the 64 bit setup. The one saving grace was that she had JUST purchased it and there is a 14 day return policy on laptops. So I explained that since she had purchased this laptop exclusively for work and that this wouldn’t work with out software, that she take it back and get a 32 bit laptop or at least a new laptop with a 32 bit version of Windows.
This is when the crap hit the fan. This poor soul was taken in by the GeekSquad minion. Upon purchase she fell for the “service” that the Squad could do for her to “optimize” her system and install her purchased version of Office for her. All of these tasks take all of 10 minutes to do, and if people have any clue what they actually did, would never pay 100+$ to do.
That all being said, when she tried to return the laptop, she was informed of the sad sad truth. Even though she could return the computer, she could not recoup the cost of the “service” she paid for. So in the whole transaction she would lose about 300$.
Now, here’s my thoughts. Before you spend all this money, you need to ask yourself three questions:
1) Do you want to do it yourself?
2) Do you know somebody who can do this for less?
3) Is somebody holding a gun to your head?
If you don’t want to do it yourself and you don’t know anybody else who can do it for less, then go for it. My only concession is that you take the laptop home first and see if you’re going to keep it. Once the 14 day return policy THEN you can pay for it. This makes sure that you won’t get stuck losing money.
If you don’t want to do it yourself but you know somebody who can do it (or at least most of it) for less then cook up some dinner, buy some pizza, or just pay out cash for somebody else to do it. This makes sure that you don’t get forced to get slammed by the Squad’s prices.
Finally, if you DO want to do it yourself, it’s REALLY not that hard. In fact, I’ll update in the next few days with most of the instructions for what they do. KK???
Good, I’ll make a nice calender event so I remember to do it. In fact I’ll do it on Saturday while I’m hanging around.
SOOOOO. TO BE CONTINUED!!!!